Thank you for visiting and shopping at GauzeHome. We are committed to delivering our premium lounge robes, sleepwear, and home textiles to your doorstep safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. Please note that during peak seasons or promotional events, processing times may take slightly longer. We appreciate your patience.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options worldwide. Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery within 7–15 business days after shipment.
Please note: Delivery delays can occasionally occur due to customs clearance, holiday backlogs, or unexpected courier delays.
3. Shipment Confirmation & Order Tracking
Once your order has been handed over to the courier, we will send you a Shipment Confirmation email containing your Tracking Number(s). The tracking information will typically become active and scannable within 24–48 hours.
You can track your package anytime directly on our website or via the link provided in the shipping email.
4. Customs, Duties, and Taxes
GauzeHome is not responsible for any customs clearance fees, duties, or import taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Wrong Address & Delivery Issues
Please double-check your shipping address carefully when placing an order. We are not responsible for shipments that are lost or returned due to incorrect or incomplete addresses provided by the customer.
If a package is returned to our warehouse because of an undeliverable address, the customer will be responsible for the reshipping fees.
6. Damaged or Lost Packages
If you receive your order and the items are damaged, or if your tracking information shows that the package was delivered but you haven’t received it, please contact our customer support team immediately at postmaster@gauzehome.com.
Please save all packaging materials and damaged goods before filing a claim, and our team will work quickly to investigate and resolve the issue for you.
Need Help?
If you have any further questions regarding the shipment of your order, please feel free to reach out to us at postmaster@gauzehome.com. Our dedicated support team is always happy to assist you!