Thank you for shopping at GauzeHome. We want you to be completely satisfied with your purchase of our premium lounge robes, sleepwear, and home textiles.
If you are not entirely happy with your order, we are here to help.page.
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all product tags attached.
Due to hygiene and sanitary reasons, opened or used bedding sets and intimate sleepwear cannot be returned unless they arrive defective or damaged.
Return Process
To start a return, please contact our support team at postmaster@gauzehome.com with your order number and proof of purchase (such as your confirmation email). Please do not send your purchase back to the sender address on the package without contacting us first, as our return warehouse address may differ.
Refunds
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If your return is approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5–10 business days, depending on your bank’s processing times.
Late or missing refunds
If you haven’t received your refund yet, please follow these steps:
1. First, check your bank account or payment statement again.
2. Contact your credit card company or PayPal/Stripe; it may take some processing time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is issued.
If you’ve done all of this and you still have not received your refund, please reach out to us at postmaster@gauzehome.com.
Exchanges
We only replace items if they arrive defective, incorrect, or damaged. If you need to exchange an item for the same product in a different size or color, please send us an email at postmaster@gauzehome.com for further instructions.
Shipping returns
To return your product, please email our customer service to receive the correct return warehouse address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be your responsibility.
We highly recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee that we will receive your returned package, and refunds will not be issued for lost return shipments.
Need help?
For any questions or support regarding refunds and returns, please contact us anytime at postmaster@gauzehome.com. Our team will respond within 24–48 hours.